General terms of online sale

These conditions are agreed between VALE NOGUEIRA Lda, and any person wishing to make a purchase through the website VALE NOGUEIRA www.vale-nogueira.com.

The shipping of orders will be carried out on the Mainland. These conditions refer exclusively to persons who are not traders. The parties agree that their relations shall be governed solely by the General conditions described here.

CLAUSE 1 – PURPOSE

The following Conditions intend to define the general conditions of sale established between the VALE NOGUEIRA and you, from the act of the order to several services given by the VALE NOGUEIRA, such as the methods of payment and the conditions of delivery of goods, exchange or returned purchased products that are made available.

These conditions regulate all the steps needed to complete your order and ensure the follow up of this transaction between the contracting parties.

CLAUSE 2 – ORDER

To order with us, you must register. You will automatically be asked for your details such as name, address, email, among others, when you first purchase at www.vale-nogueira.com. You will need to fill in all the compulsory details. When you come back on your next visit, you will be able to sign in.

Once you place an order, we will send you an e-mail to acknowledge we received your order.

Note that an order does not constitute a contract between VALE NOGUEIRA and yourself. All orders are subject to availability and acceptance by VALE NOGUEIRA.

VALE NOGUEIRA will accept and process your order if a successful payment has been made, at which point you are entering into a contract with VALE NOGUEIRA. Successful payment means acceptance of your card by our payment partner Paypal and receipt by VALE NOGUEIRA of a payment notification by Paypal, or cleared funds from your cheque, or cleared funds from your bank transfer.

We may refuse to process an order for any reason or refuse service to anyone at any time in our sole discretion.

CLAUSE 3 – DELIVERY

The delivery of products purchased can be made at the address indicated by you. Simply enter the address in the corresponding fields on the online voucher order form.

Delivery will be made by a carrier delivery company. If nobody is present at the address indicated, an attempt delivery card will be left and a new delivery attempt will be booked with you by the carrier company.

We operate a policy of total customer satisfaction. If you are not happy with your goods or if you have changed your mind you may cancel or exchange your order by providing us with a notice of cancellation by e-mail, at any time up to 15 days after receipt of your order. See in Returns for further details.

CLAUSE 4 – PAYMENT

Payment can be made by Paypal, Master Card, Visa debit card. Card payments will be processed at the time of ordering, by our secure payment partner Paypal. Alternatively, you can choose to pay by cheque or bank transfer, details of which are highlighted on the shop payment page and will be reminded in an e-mail to you if you selected this option.

Customers are subject to validation checks and authorisation by their bank. If the bank issuer of your payment card or cheque refuses to authorise payment to VALE NOGUEIRA, we will not be liable for any delay or non-delivery.

CLAUSE 5 – PRICES

Prices are quoted in Euros with tax included. The prices shown take into account the VAT on the day of application. Any modification of VAT will be reflected in product prices. After this date prices may be modified at any time.

Prices and specifications are subject to change without notice. The VALE NOGUEIRA declines any responsibility for eventual mistakes published on the site. While processing your order any pricing error which eventually can be presented on the website due to technical deficiencies will be detected. In this situation the customer is contacted. If the price of the product presented on the website is actually lower, the difference is returned. If the price is higher than the customer will be contacted and can accept or cancel the order.

All images are for illustrational purposes only. Products may differ from those displayed.

CLAUSE 6 – RETURNS

We operate a policy of total customer satisfaction. If you are not happy with your goods or if you have changed your mind you may cancel or exchange your order by providing us with a notice of cancellation by e-mail, at anytime up to 7 working days after receipt of your order. We will, by return, issue you with a Cancellation Authorisation.

You have the choice between a refund, an exchange, or an VALE NOGUEIRA voucher.

We require that you return the goods to us, new and unused, in their original packaging. PLEASE NOTE: New and unused means that there are no marks on the item or sign of usage.

The return postal cost will be at your charge. Refunds of postal cost for exceptional circumstances remain at our discretion.

We request that all goods are returned within 30 days of the date of the Cancellation Authorisation and we will make refunds to you in accordance with these terms within 30 days of the date of the Cancellation Authorisation.

Once you have a Cancellation Authorisation, please return item to us: VALE NOGUEIRA, Avenida das Tílias, 95, 4765-201 Riba de Ave, Braga, Portugal.

Please ensure you use adequate packaging to prevent any damage or breakage especially when returning products that are fragile like glass. We accept no responsibility for loss or damage while in transit.

For refunds all accurately returned products will be credited to the original purchasers' credit card or by cheque in case of payment originally received by cheque or bank transfer. The credit will cover the price of the item(s) and original delivery cost if you return the entire order.

For vouchers, all accurately returned products will be credited by the mean of an electronic voucher, sent by e-mail, of the value of the price of the item(s) and will exclude delivery cost.

For exchanges, all accurately returned products will be replaced by the items of your choice of a similar value. If of a lower value, we will complement with a voucher. if of higher value, we will issue an invoice for the difference.

In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods.

VALE NOGUEIRA is not responsible for any item that is not returned in the manner set forth above.

If you have a complaint regarding any aspect of our products or service you may contact us in total confidentiality. When you do so, please provide us the number of your order and a description of the defect of the product.

Contact us by phone +351 932 378 237 or by email at info@vale-nogueira.com.

See Returns for further information.

CLAUSE 7 – SIGNATURE AND PROOF OF ACCEPTANCE

If you're not a registered user you will need to register to be able to purchase a product at www.vale-nogueira.com.

VALE NOGUEIRA will attribute you an username (corresponding to your e-mail address that you will need to confirm it) and will confirm a password chosen by you. The Username and Password are strictly personal and not transferable. If you loose or forget any of them you must contact us by email at info@vale-nogueira.com or by phone +351 932 378 237. Giving a banking card number on-line and confirming an order, in accordance with the legal provisions, constitute evidence and allow the enforceability of the amounts that appear in the invoice order. Validation has the signature validity and acceptance of all the operations carried out on the site.

CLAUSE 8 – LIABILITY

The VALE NOGUEIRA has only one obligation of means concerning website access stages, order process, delivery of products and subsequent services, excluding any responsibility for any losses or inconveniences inherent misuse of the Internet, in particular service disruptions, external intrusions from hackers or malicious viruses.

The goods offered for sale are presented and described with the utmost rigour. If, despite our precautions, there are any errors on the site, the VALE NOGUEIRA cannot be blamed for that. Except for possible cases of warranty, any operation carried out between the VALE NOGUEIRA and its users, where it is not disputed within 6 months of its implementation, shall not give rise to any claim.

CLAUSE 9 – PROCESSING OF PERSONAL DATA

The processing of data collected is done in compliance with the legislation on data protection and the same are intended only to send orders, its administrative support, statistics and sending newsletters, catalogs or gift vouchers by the VALE NOGUEIRA. The data gathered will not be disclosed to third parties for direct marketing purposes.

You authorize the VALE NOGUEIRA to treat the personal data you provide in an automatic manner and to access and modify your data at any time by going to the private area of the website. On the Internet, despite being taken by us all precautions to protect our users' data, the VALE NOGUEIRA will not be able to held responsibility for its misuse by unauthorized third parties.

CLAUSE 10 – VALE NOGUEIRA NEWSLETTER

It is given the designation of Newsletter VALE NOGUEIRA to the e-mailings, promotional offers and to institutional' newsletters, where information about the user or VALE NOGUEIRA is sent directly to the user's email box.

You have the possibility to sign the Newsletter, being automatically registered. When you make your first order you will be asked for personal data necessary for the sale and dispatch of goods and that complete your user registration. The Newsletter VALE NOGUEIRA is exclusive to the website of VALE NOGUEIRA.

CLAUSE 11 – INTELLECTUAL PROPERTY

All elements of the website www.vale-nogueira.com, whether they are sound or visual, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of VALE NOGUEIRA.

The user who has a personal site on the Internet and who wants to put, for personal use, on its website a simple direct link to www.vale-nogueira.com must ask permission to VALE NOGUEIRA. These will not, in this case, be a convention implied affiliation or partnership.

On the other hand, any hypertext link directed to the website www.vale-nogueira.com, using the technique of framing or inline linking is formally prohibited. In all cases, any link, even tacitly authorized, must be removed with a simple request of VALE NOGUEIRA.

CLAUSE 12 – ENTIRE AGREEMENT

These general Conditions constitute the entire agreement between you and VALE NOGUEIRA.

If one of the clauses of these conditions becomes null and void because of a change of legislation, regulatory compliance or by sentence, this should not affect in any case, their validity and respect.

CLAUSE 13 – DURATION

The present conditions apply during the entire duration of the services offered by VALE NOGUEIRA.

All items exclusive to the website are valid up to the limit of the stock available.

CLAUSE 14 – PROOF

The computerized records, kept in the computer systems of VALE NOGUEIRA, in safety conditions are deemed as proof of communications, orders and payments made between the parties.

CLAUSE 15 – STORAGE AND TRANSACTIONS FILE

The file of orders and invoices shall be made in a reliable and lasting support to match a faithful and lasting copy.

CLAUSE 16 – APPLICABLE LAW

To these Conditions of sale the Portuguese law is applicable.

In the absence of a resolution by agreement of the parties, any dispute of any sort that might arise between you and VALE NOGUEIRA will be submitted to the Portuguese court jurisdiction.


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